Frequently Asked Questions

What thickness is my piercing?

Navel, nipple and tongue are normally pierced with 1.6mm thickness jewellery. Most other piercings are usually done with 1.6mm thickness jewellery although this may vary. Eyebrows, tragus and madonna piercings are often done with 1.2mm thickness jewellery however may have 1.6mm also. If you are at all uncertain please contact your piercing studio as we are unable to do refunds or exchanges on any Body Jewellery for hygiene reasons. See our measuring guide if you are unsure of piercing guidelines.

How long does it take for items to be dispatched?

Most items are posted within 24 hours. If you order before 4pm we usually are able to post items the same day.

How much do you charge for delivery?

For Standard UK first class post the prices are as follows:

Total Order Value
Postage Costs
Under £20.00
Over £50.00

We post to European destinations for £3.00 or free if you spend over £50

We also post to the Rest of the World for £3.50 or free if you spend over £50

Do you offer an exchange or refund on items?

Due to hygiene reasons we cannot offer any exchanges or refunds on Body Jewellery or other pierced items so please ensure that you measure your piercing correctly. See our measuring guide.

What happens if the item I ordered is out of stock?

We will let you know as soon as possible if we have sold out of any item ordered. We will offer you the opportunity to have a similar alternative or wait until the item is back in stock again to then be posted out to you.

I need my order for a special occasion. How can I ensure I receive my order by a certain date?

Please email us to check stock availability before ordering and let us know your requirements.

I am buying an item as a gift. Can I have it delivered to an alternative address?

No. For security reasons items must be delivered to the registered address of the card-holder.

How do I know my credit card details are secure?

When going through the checkout you are taken to a secure area on Paypal's website. Look for 'https://' at the start of the web address and the padlock at the bottom of your browser.

Will my details be passed on to any other companies?

We never disclose any customer details or pass them on to third parties. We use your information to process orders and may use it to inform you of other products we believe may be of interest to you including monthly special offers.

Am I able to visit your shop in person?

Of course. We are located in Norwich city centre in the east of England. Please look at the Contact Us page for a map of how to find us.

I am after a specific item but you do not have one listed on your website.

Only a fraction of our stock is available online so please do contact us to see if we have what you are looking for in store. If not, we are able to order many other items in for you. Just let us know your requirements.

How long do I have to wait before I can change my piercing?

Everyone is different so healing times vary dramatically. Listed below are the average amounts of time for some different piercings but if you are at all unsure or worried about how your piercing is healing then please contact your piercing studio.

I am having an operation and have been asked to remove my piercing.

We offer a full range of PTFE (a type of plastic suitable for piercings) jewellery which is suitable for using in piercings for operations.

I am pregnant. Will I have to remove my navel piercing?

No. We sell a range of longer flexible PTFE bars suitable for use during pregnancy.

I am starting a new job and have been asked to remove all my piercings. What am I to do?

We sell a full range of clear retainers for all different piercings such as eyebrow, tongue, labret etc. We also sell flesh coloured flexi-plugs for disguising stretched up lobe piercings.

I am too frightened to stretch my lobes up. Do you offer any alternatives?

Yes. See our Fake Body Jewellery section.

I've lost the ball from my bar. Do I have to buy a whole new bar?

No. We sell a full range of attachments and replacement balls on their own. It is important that you know the thickness of your bar to ensure you order the correct size.

How long do I have to wait before stretching up my lobe up to the next size?

As a guideline we usually recommend waiting at least 2 weeks before stretching your piercing to the next size up although the length of time varies dramatically from person to person and may take much longer.

How long will my piercing take to heal?

These amounts are a guideline of how long your piercing may take to heal. Length of time varies dramatically from person to person and your piercing may take much longer. If you are at all concerned with how you are healing please contact your piercer for advice.

Earrings: 4-6 weeks

Tragus: 2-3 months

Navel: 2-3 months

Nipple: 2-3 month

Nose: 2-3 months

Septum: 3-6 months

Bridge: 2-3 months

Eyebrow: 6-8 weeks

Web: 4-6 weeks

Labret: 2-3 months

Madonna: 2-3 months

Filtrum: 2-3 months

Cheeks: 2-3 month

Tongue: 2 weeks

Nape/Neck: 2-3 months

Surface: 2-3 months

Conch: 3-6 months

Industrial: 3-6 months

Dermal Anchors: 1 month

My piercing is still quite sore and aggravated. What jewellery do you recommend?

The best thing to use would be plain-polished Titanium or PTFE (a flexible plastic). Both of these are biologically inert therefore your piercing will heal substantially faster.

Can real Gold be used in body piercings?

We don't recommend gold as it is not a pure metal and may contain many traces of other metals such as nickel and can easily discolour in piercings. We sell a substitute of gold-coloured titanium that is pure and visually effective. See our Aztec Gold collection.


Can't find the answer to your question? Please feel free to email us your query.